Shipping Information

• Shipping Information
At Piles Care, we aim to deliver your order quickly and securely. All orders are dispatched from our UK distribution centre via Royal Mail with full tracking. Below are the delivery options available at checkout:

• Royal Mail Delivery Options Service Estimated Delivery

Time                                         Signature Required                        Price (GBP)
Tracked 24                               1–2 working days                       ✕ No £4.29
Tracked 24 with Signature     1–2 working days                       ✓ Yes £5.79
Tracked 48                          2–3 working days                       ✕ No £3.45
Tracked 48 with Signature     2–3 working days                       ✓ Yes £4.95

• Dispatch & Delivery Times
- Orders placed before 2 PM (Monday to Friday) are usually dispatched the same day.
- Orders placed after 2 PM or on weekends/public holidays will be dispatched the next working day.
- During peak periods (e.g. holidays), there may be slight delays. We’ll always notify you via email if this happens.

• Tracking Your Order
Once your order is dispatched, you will receive a Royal Mail tracking number by email. You can track your parcel at www.royalmail.com/track-your-item.

• Important Notes
- We currently ship within the UK only.
- Please ensure your delivery address is accurate to avoid delays or returns.