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Privacy Policy for Pilescare Ltd 

Introduction

Pilescare Ltd, incorporated and based in the UK, is dedicated to respecting the privacy of our customers. This privacy policy outlines how we collect, use, protect, and grant rights related to your personal information on our website. As a business selling food supplements online targeting the UK and Ireland, we adhere strictly to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Data Collection and Use

Types of Data Collected: We collect the following personal data to fulfill online orders:

  • Names and surnames
  • Email addresses
  • Residence addresses
  • Mobile numbers
  • Payment information

Purpose of Data Collection: Your data is used solely for the purpose of executing and facilitating online orders.

Data Collection Methods: Data is collected through website forms when you place an order or interact with our services.

Data Sharing and Transfer

Third-Party Sharing: We share payment details with our payment processors to facilitate transactions. No other third-party sharing occurs without your explicit consent.

International Data Transfers: We do not transfer personal data internationally, ensuring all data remains within the UK and Ireland.

Data Security and Retention

Data Security Measures: [To be Advised - Include information on encryption, access control, secure data storage practices, etc.]

Data Retention Policy: We retain personal data as long as necessary to fulfill the specified purposes of executing orders and facilitating payments, and not for any additional purposes.

User Rights and Responsibilities

User Rights: Under the GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact Pilescare Ltd via email or telephone.

Consent Mechanisms: Consent for data processing is obtained via a cookie banner on our website. By agreeing to our terms and conditions, you grant consent to our cookies for site functionality and transaction facilitation.

Policy Updates and Contact Information

Policy Updates: Any changes to our privacy policy will be communicated via email to our customers.

Contact Point: [To be Advised - Include contact details for your designated contact point or Data Protection Officer for data protection inquiries.]


 

Shipping Information

At Piles Care, we aim to deliver your order quickly and securely. All orders are dispatched from our UK distribution centre via Royal Mail with full tracking. Below are the delivery options available at checkout:

• Royal Mail Delivery Options Service Estimated Delivery


                                                        
• Dispatch & Delivery Times
- Orders placed before 2 PM (Monday to Friday) are usually dispatched the same day.
- Orders placed after 2 PM or on weekends/public holidays will be dispatched the next working day.
- During peak periods (e.g. holidays), there may be slight delays. We’ll always notify you via email if this happens.

• Tracking Your Order
Once your order is dispatched, you will receive a Royal Mail tracking number by email. You can track your parcel at www.royalmail.com/track-your-item.

• Important Notes
- We currently ship within the UK only.
- Please ensure your delivery address is accurate to avoid delays or returns.


 

Payment Options

Credit/Debit card

Your credit/debit card will automatically be charged by our financial service provider.
Your order will begin processing after all necessary verifications have been completed.

PayPal

We accept PayPal payments.

Currency

When shopping on our website, payments will be processed in British Pounds (GBP). If your credit/debit card company or bank uses a different currency, the final transaction price may differ due to currency exchange rates. Please contact your payment provider for further information.

 


Terms of Service for Pilescare Ltd

Introduction

Welcome to Pilescare Ltd, your online source for quality food supplements. By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions of service. Please review them carefully.

Business Operations

User Eligibility: There are no age restrictions for users who wish to purchase products from our website. All customers are welcome.

Account Registration: Purchasing products from Pilescare Ltd does not require the creation of an account. All transactions can be completed as a guest for your convenience.

Product Descriptions and Availability: All product specifications, features, ingredients, and usage instructions are provided on our website and have been supplied by the product's manufacturer, Himalaya. As distributors, Pilescare Ltd relies on this information to be accurate and up-to-date. However, we are not responsible for any discrepancies or inaccuracies provided by the manufacturer.

Sales and Payment

Payment Methods: We accept online payments via credit or debit cards and PayPal.

Order Cancellations: Customers may cancel orders under certain conditions. [Details to be advised]

Refunds and Returns Policy: We permit refunds and returns under specific conditions. [Details to be advised]

Intellectual Property

Content Ownership: All material uploaded to and displayed on our website, including text, graphics, logos, and images, is owned by Pilescare Ltd. [Further details to be advised]

Platform Hosting

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Liability and Dispute Resolution

Limitation of Liability: [Details to be advised on how Pilescare Ltd will limit liability regarding the use of the website and our product, Pilex.]

Dispute Resolution: Any disputes arising under these terms will be governed by the laws of the United Kingdom and will be subject to the exclusive jurisdiction of the courts of England and Wales.

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.

Modifications to the Terms of Service

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Customers will be notified of significant changes to our Terms of Service via email.

Contact Information

Questions about the Terms of Service should be sent to us at pilescare.info@gmail.com or phone number +44 7900 363876?