Refund policy

We value your trust in our products. Please note that we operate a no exchange, no return, and no refund policy on all purchases. This means that once an item is delivered, we are unable to accept returns, process exchanges, or issue refunds under any circumstances, except in cases of defective or damaged items.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Reach out to us at pilescare.info@gmail.com so we can evaluate the issue and work to resolve it. We are committed to making things right in such cases, and our team will guide you on next steps.

Contact Us

For any questions or assistance regarding your order, including issues with damaged or defective items, please email us at pilescare.info@gmail.com. Our team is here to support you.